Before services begin, please ensure all information and care instructions are included in your booking application. If you need to update or change any details, please email us at [email protected].

For accuracy and safety, we cannot rely on verbal instructions, handwritten notes or informal chat messages that may lack important details.

Please allow the following service windows:

• Dog walks: up to a 2-hour arrival window

• Puppies under 1 year (crated): 1-hour arrival window

• Cat visits: up to a 4-hour arrival window

These timeframes help us manage routes efficiently and ensure every pet receives the care and attention they deserve.

To maintain consistent schedules for our walkers, we require a minimum commitment of 4 walks per week or 16 walks per month, ideally at a regular time.

We also offer 15-minute short walks between 10:30am and 5:00pm (Monday–Friday, excluding bank holidays). These must be requested at least one week in advance.

For cat visits, we require daily visits and unfortunately cannot accommodate visits every other day.

If you require fewer than 16 walks per month or occasional/ad-hoc walks, we may be able to accommodate requests depending on walker availability. Flexibility with timing and group walks will increase availability.

To help us manage our schedule fairly for all clients, the following cancellation policy applies:

• Changes or cancellations must be requested before 10:00pm the evening prior to the scheduled service.

• Services cancelled within 2 hours of the scheduled time will be charged at the full service rate.

• Day care cancellations after 7:00am on the same day may incur a £8 late cancellation fee.

• Boarding cancellations within 24 hours of the booking start may incur a £85 cancellation fee.

All same-day requests, changes or cancellations must be submitted through the Petmobeel website or booking system and confirmed by our team.

Payment for recurring weekly services is due on the 1st of each month. For short-term bookings, payment is due on the first day of service.

We currently accept:

• Bank transfer

• Debit or credit card

• Cash

Please note that card payments may include a small processing fee (up to 4%).

A valid payment method must be added to your profile before services begin. If an invoice remains unpaid for more than 4 weeks, we reserve the right to charge the payment method on file.

Invoices unpaid after 6 weeks may incur a £10 weekly late fee, and services may be temporarily suspended if payment remains outstanding.